Returns & exchanges

We happily accept returns or exchanges on defective merchandise and will reimburse you 100% of the item cost & shipping. Please be certain of your selections before making payment. The product returned must be new and unopened. For all order discrepancies, as well as returns and exchanges, you must contact us within 30 days of order receipt.

We ship to the US and Canada. Canada shipping is calculated at checkout. Scrapbook Supply Outlet is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse.

Received an incorrect item?

Please check your order carefully when you receive it. We are only human and we do make occasional mistakes. If we sent you an incorrect item, please let us know by e-mail or phone within 2 weeks of receiving your order. We will pay for the item to be returned to us and send you the correct item as soon as possible.

However, if you ordered an incorrect item, and we shipped the item you ordered (but it's not what you really meant to order), you are responsible for returning the item and paying for new shipping charges for us to ship you your new item.

Shipping

FREE US shipping on orders $60 and over. $6.99 flat rate under $60. All shipping rates

Payment

We accept Visa, Mastercard, American Express, and Discover. You may also pay via PayPal.

Gift cards

Yes, gift cards are available. Purchase a Gift Card

Privacy

How we use your information: Privacy Policy