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FAQS

WHAT IS YOUR RETURN POLICY?

 We happily accept returns or exchanges on defective merchandise and will reimburse you 100% of the item cost & shipping. Please be certain of your selections before making payment. The product returned must be new and unopened. For all order discrepancies, as well as returns and exchanges, you must contact us within 30 days of order receipt. Scrapbook Supply Outlet ships worldwide. Scrapbook Supply Outlet is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse.

 Certain items in our store such as machines are marked as oversized and an international  surcharge is noted. Each country's customs department reserves the right to inspect parcels and an inspection could delay the transit time of your order. In addition, we cannot guarantee that tracking information will be updated regularly on the USPS website.

WHAT ARE THE PAYMENT OPTIONS?

​We accept the Visa, Mastercard, American Express and Discover Network. You may also pay via PayPal.

DO YOU SELL GIFT CARDS?

 Yes, Gift Cards available

Received an Incorrect Item?

Please check your order carefully when you receive it. We are only human and we do make occasional mistakes. If we sent you an incorrect item, please let us know by e-mail or phone within 2 weeks of receiving your order. We will pay for the item to be returned to us and send you the correct item as soon as possible.

 

However, if you ordered an incorrect item, and we shipped the item you ordered (but it's not what you really meant to order), you are responsible for returning the item and paying for new shipping charges for us to ship you your new item.   We cannot read your mind and know that you didn't really "mean" to order something, but really wanted something else.   (and for those of you laughing right now, yes, this HAS happened, quite a few times in fact!!)

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